Privacy Policy

This page explains what AveolaWeb collects when you use it, why, and where your choices lie. No legal maze — just the honest version of how your information moves through the service.

1. What We Collect

Account info you give us

Trying AveolaWeb asks for nothing — no name, no email, no profile. If you decide to create an account, we hold the details you enter at sign-up, what you choose to put on your profile, order details when you top up coins, and whatever you include in a support email or a report. None of it is extracted — you typed it, and you can always choose to type less.

Technical data

Browser and device type, IP address, an approximate location derived from it, which pages were viewed, which features got used, and diagnostics when something crashes. It is the standard telemetry any website collects to serve pages and stay online — nothing more exotic than that.

Camera, microphone, and cookies

Video and audio flow to the person you are talking to for as long as the call lasts. The browser prompts you before either one turns on, and you can withdraw that permission whenever you like from its settings. Cookies keep you signed in, hold your preferences, and show us which parts of the site get used — your browser can clear or block them at any time.

2. What We Don't Do

A few things are worth stating plainly. We do not sell your personal information to data brokers. We do not ask for details the service does not need — no real name is required to try a match. And a report you send lands with our review team only: the person you reported never sees it delivered under your name.

Just as plainly: we will not claim what no honest service can. We cannot control what the person on the other side of a call does with what they see, and we will not pretend otherwise. That is a habit for you to build, and the safety page helps you build it.

3. How We Use Information

• Making the product work — matching, calls, accounts, and payments
• Keeping the community safer — acting on reports, chasing down fraud and abuse
• Repairing and improving — spotting what is broken and what nobody touches
• Getting back to you — support, privacy, and legal requests
• Doing what the law asks — where records or disclosure are legally required

4. Who We Share It With

Information leaves our servers in a handful of situations:

• The companies that run pieces of the service — hosting, payment processing, usage measurement. They process it under their own obligations, strictly to perform their part.
• The people you meet — what you show on camera or put on a profile is visible to whoever you connect with. That is the service working as designed, not a leak.
• Authorities — when the law demands it, or when it is needed to respond to illegal activity or a genuine threat to someone's safety.
• A future owner — should the company or its assets change hands someday, user data would typically go with the sale.

5. Your Choices and Rights

• Camera and mic — permission lives in your browser settings and can be switched off at any moment; browsing the site never requires you to be on camera
• Cookies — your browser can clear or block them
• Your profile — what appears on it is up to you: add less, change it, or remove it
• Blocking — stop a specific person from reaching you again
• Seeing, correcting, or deleting your data — email us and we will handle it

Your local law may grant you further say over your information. When you raise one of these, reach out from the email on your account — we will likely verify your identity first, since that verification is precisely what stops someone else from requesting your data in your name.

6. Data Retention

Different kinds of data live for different lengths of time. Account data lasts as long as the account does. Records tied to safety, fraud, or billing may be kept longer when a legal obligation or an open dispute demands it. There is no single honest figure that fits all of it — anyone who gives you one is making it up — so if you need a real answer for a particular case, write to us.

7. Security

We take measures aimed at keeping information safe against unauthorised access, loss, and misuse. The part we refuse to sugar-coat: no transmission or storage method is bulletproof, and any service that says otherwise is marketing, not informing. From your side: use a password that is not recycled anywhere else, and never give out a verification code — not even to someone who says they are with AveolaWeb, a favourite line in support-scam scripts.

8. Changes to This Policy

This policy moves as the product moves. When an update is significant, we will surface it where we reasonably can — the date up top moves with it. Continuing with AveolaWeb after an update signals acceptance of the updated policy; the terms of service govern use of the service itself.

9. Contact Us

Anything about privacy or data requests belongs at support[at]aveolaweb.com — swap the [at] for a regular @ before you send. The odd spelling is deliberate — it stops harvesting scripts from lifting the address off the page. The contact page covers the other ways to reach us.